Managing your personal account notifications ensures you only receive the alerts that are most relevant to your workflow. These settings control the emails and in-app alerts sent directly to your individual user account.

*(Note: If your Organization Admin has enforced global email preferences, some of these individual settings may be locked or overridden. See [How to Update Organization Email Notification Preferences] for more info).*

## Step-by-Step Instructions

1. **Access Your Profile Settings** From your Catcher24 dashboard, click on your **Profile Avatar** or **Name** located in the top-left corner of the screen, then select **Account Settings** from the dropdown menu.

   ![](https://support.catcher24.net/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBRQT09IiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--f8f40b38fdb4d34d5ba8ceae6f5175a7c3d4c21c/NotificationPreferences.png)

2. **Navigate to Notifications** In your personal account menu, click on the **Notifications** tab.

   ![](https://support.catcher24.net/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBRZz09IiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--2c59c20e33fb15b179096fc036b805671228f23e/Screenshot%202026-04-21%20105608.png)

3. **Adjust Your Preferences** You will see a list of individual alert options. Use the toggles to opt in or out of specific emails and in-app notifications.

4. **Save Your Changes** Once you have customized your preferences, scroll to the bottom of the page and click **Save**.

Your updated personal notification settings will be applied immediately.

---

### Troubleshooting

**Why are some of my notification toggles greyed out?** If you are unable to change certain email preferences, your Organization Administrator has likely set global notification rules for your entire team. You will need to contact your Admin to adjust those organization-wide settings.

**I enabled email notifications, but I'm still not receiving them.** Please check your spam or junk folder. If Catcher24 emails are landing there, mark them as "Not Spam" or add our sender address to your email provider's safe sender list to ensure future alerts reach your inbox.