How to set the organization timezone

Setting your organization's timezone is an important step to ensure your automated tasks run exactly when you expect them to.

Important Note on Time Display: The organization timezone only dictates when automated background tasks (like scheduled scanning) are executed. The times you actually see displayed inside the Catcher24 dashboard (such as report generation times or scan logs) will always be shown in your current device's local timezone. The organization timezone does not change your dashboard display.

Step-by-Step Instructions

Access Organization Settings From your Catcher24 dashboard, navigate to the left-hand menu, click on Settings.
Select Your Organization Timezone Locate the Timezone dropdown menu. Select the primary timezone where your organization operates or where you want your system's "clock" to be anchored.
Step 4: Save Your Changes Scroll to the bottom of the page and click Save.

How This Affects Scheduled Scanning

When you set up a recurring scheduled scan, the scan will execute based on the Organization Timezone you just selected.

Choosing a location-based timezone (like Europe/Amsterdam) instead of a fixed UTC offset is highly recommended, as it dictates how your automated tasks handle time changes throughout the year.

The DST Advantage: By selecting Europe/Amsterdam, Catcher24 automatically adjusts for Daylight Saving Time. If you schedule a daily scan for 02:00, it will consistently run at 02:00 local Amsterdam time year-round - seamlessly shifting between Central European Time (CET) in the winter and Central European Summer Time (CEST) in the spring. If you had selected a fixed offset like UTC+1 instead, your scans would run an hour late during the summer months.
The Display Difference: Remember that your dashboard converts times to your local device clock. If your Organization Timezone is Europe/Amsterdam and the scan runs at 02:00, a team member logging in from London will see the scan recorded at 01:00 on their dashboard, because their local device is one hour behind Amsterdam.

Troubleshooting & FAQs

I scheduled a scan for 09:00, but my dashboard says it ran at a different time. Did it fail? Most likely, no! It ran at 09:00 according to your Organization's timezone, but your dashboard is displaying the time according to your computer's current local timezone. Verify your device's clock settings if the time difference seems incorrect.

What happens to scans scheduled between 02:00 and 03:00 during the spring DST clock change? When clocks spring forward and skip that hour entirely, Catcher24 will automatically execute any scans scheduled during that skipped window immediately at the 03:00 mark to ensure no tasks are missed.

Can individual users set their own timezone for scheduled scans? No. To prevent conflicting schedules and ensure consistent automation, all automated scans run strictly on the single, global Organization Timezone set by the Administrator.