Two-Factor Authentication (2FA) adds an essential layer of security to your Catcher24 account. By requiring both your password and a time-sensitive code from your mobile device, you significantly reduce the risk of unauthorized access.
Catcher24 supports standard Time-based One-Time Password (TOTP) authenticator apps, such as Google Authenticator, Microsoft Authenticator, Proton Authenticator, Authy, or FreeOTP.
Step-by-Step Setup Instructions
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Access Your Account Settings From your Catcher24 dashboard, click on your Profile Avatar or Name (located in the bottom-left or top-right corner), then select Account Settings from the dropdown menu.
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Navigate to the 'Signing in' Tab In your personal account menu, click on the Signing in tab. This section manages your password and security credentials.
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Begin 2FA Setup Locate the Two-Factor Authentication or Authenticator Application section and click the button to Set up or Enable.
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Step 4: Scan the QR Code A QR code will appear on your screen. Open your preferred authenticator app on your smartphone and use it to scan the QR code. (Note: If you cannot scan the code, click the option to view the manual setup key and type it directly into your authenticator app).
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Step 5: Verify and Save Once scanned, your app will begin generating 6-digit codes. Type the current 6-digit code shown in your app into the verification field on your Catcher24 screen. You can also provide a Device Name (e.g., "My Work iPhone") to help you identify it later. Click Submit to finalize the setup.
You will now be prompted to enter a 6-digit code from your app every time you log in to Catcher24.
Managing or Removing 2FA
If you get a new phone or wish to switch authenticator apps, you will need to remove your current 2FA device and set up a new one.
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Navigate back to Account Settings > Signing in.
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Locate your active authenticator device in the 2FA section.
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Click Remove or the Trash Can icon next to the device.
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You can now follow the setup instructions above to add your new device.
Troubleshooting & FAQs
My authenticator code isn't working. The 6-digit codes are heavily dependent on time. If your code is failing, open your authenticator app's settings and ensure its "Time correction for codes" is synced, or verify that your smartphone's clock is set to update automatically.
What happens if I lose my phone and cannot log in? If you lose the device containing your authenticator app, you will not be able to log in to Catcher24. Please contact your the Catcher support in order to regain access to your account.